Our Platinum Standards are the foundation of V EYE P Plano. They embody the values and philosophy by which we care for our patients and include:
- Our Mission
- Three Steps of Service
- Service Values
- The Employee Promise
Our mission at V EYE P Plano is to provide uniquely personalized patient care, remarkable customer service and high-quality eye wear that will surpass expectations and improve lifestyles. We pledge to always deliver a Platinum level of service to all of our patients.
Three Steps of Service
- A kind and genuine greeting using the patient’s name.
- Anticipation and fulfillment of each patient’s expressed and unexpressed wishes.
- Continued patient service that does not end when the patient leaves the clinic.
- I build strong relationships and create V EYE P patients for life.
- I am always responsive to the expressed and unexpressed wishes and needs of our patients.
- I am empowered to create unique, memorable and personal experiences for our patients.
- I continuously seek opportunities to improve the V EYE P experience.
- I own and immediately resolve patient problems.
- I create a work environment of teamwork and remarkable service so that the needs of our patients and each other are met.
- I have the opportunity to continuously learn and grow.
- I am proud of my professional appearance, language, and behavior.
- I protect the privacy and security of our patients, my co-workers and the company’s confidential information and assets.
- I am responsible for uncompromising levels of cleanliness and creating a safe and comfortable environment.
The Employee Promise
At V EYE P Plano, our team of eye care providers is the most important resource in our service commitment to our patients. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. We foster a work environment where diversity is valued, quality of life is enhanced, and the V EYE P mission is strengthened.